Jiffy Lube

Eh. They left some oil inside my car on the cup holder, feels a bit sloppy. I had to wait for a part they said they had already ordered the night before when I got turned away after waiting for half an hour while they left my car running. But they did the oil change, it was relatively quick. The staff are nice and they take time to explain things. my recommendation is to come before 4pm or call ahead to make sure they have the right filters and oil if you’re getting a change, not having the right parts seemed to be an issue with multiple customers getting an oil change when I was there.

This is a hard review to write, because I like the staff at the Mountain View Jiffy Lube, but find the franchise's practices and the quality of fluids they use questionable and not uniform to OEM standards. I worked at another garage doing fluid changes before and thought it would be a straight forward process. Overall, it was not a smooth experience and not transparent. I am leaving a 2 star review as "could be better" due to my personal experiences here. Strike 1: I went in for a coolant change (drain and fill). The two gentlemen I dealt with called the service two different things; one called it a "drain and fill" before the service another called it a "coolant flush" after the service. This is confusing as one is a drain an fill, while the other drains, flushes the radiator with a cleaner fluid, and then refills the system with the correct coolant. It's a different service entirely (and the costs should be different) and the fact that they misrepresented what was done is concerning to the customer and tells me that the team is not on the same page. Strike 2: When I picked up my car I noticed that the new coolant was yellow, while the correct coolant color should be pink/purple. They never contacted me or made it sound like they made sure this was the correct coolant to put in. The wrong coolant can cost hundreds, if not thousands of dollars down the line due to corrosion and failed water pumps and seals. They did not talk to me about it; I actually had to ask. To which they said they didn't know what fluid or brand the coolant was. This shocked me, because if you don't know what brand or coolant type you put in how do you know if it was 1) the correct type or 2) when to replace the fluid next time? For all I know they could have put red bull in my coolant. The brand they said they used was no where to be found online and I have no idea how to verify if they put the correct coolant in my radiator. All I know if that my radiator coolant temperature is fine, but I don't know if the anti-corrosion additive package meets OEM standards or voids my warranty, because no one can 100% tell me what was put in it. Strike 3: When refilling coolant you have to turn the heat on high and have the engine running, so the new coolant goes to the car's cabin heater core that was previously drained. The coolant system is connected to the cabin heater core, which warms the cabin air in cold weather. I know this because I was a mechanic in a past life. The moment I turned on the heat to high and full blast, my low coolant light goes off like a Christmas tree! I tested the work and it was not done thoroughly. I was furious, because my engine started to overheat, so I drove back slowly to get it checked out. The were surprised to see me so soon (literally after 25 minutes). I told them that they have to turn on the heat to cycle the new fluid into the heater core, because it is now empty space that was drained of the old coolant. They topped me up and sent me on my way. Everything from a temperature perspective seems fine, but I don't think they used the correct or high quality coolant. The result is I saved a little bit compared to the dealer, but I have no idea if the correct "universal" fluid was put in or how the quality if the fluid is. For all I know it could be Nesquik. From a former blue collar worker to another, I am writing a nice and honest review. They need to standardize what they call different services (as it can be misleading), know what they are putting into your vehicles (to know quality and service intervals), and do the services the right way, so we are not left stranded on the road or with a huge bill in a few years.